REFUND POLICY :

AH Digital is solely based off of digital "goods and/or products/services" we do NOT ship any physical products. AH Digital has a nonrefundable and non exchangeable policy. Our services/products are completely digital after your purchase the product/service is deemed as "used" after purchasing, which is why we have the nonrefundable and non exchangeable in place. We can not give nor resell a project we have completed for you since they are designed completely customized to your small business/brand/or organization.  

 

We allow our customers/clients up to 15 business days to contact us after purchasing with proper information to complete projects, if not filled out during checkout with the prompts set up at the time of purchase. If you fail to do so, you agree to forfeit your purchase and consider it a donation to our small business. Furthermore, some circumstances we will provide store credit in exchange if an unexpected emergency has prohibited you to not contact us within the 15 days of purchase stated in this policy.  

 

Our "ghost policy/abandon projects policy" incorporates that after 30 days of not receiving the proper information to complete a project, the client will be responsible for paying a reactivation fee 50% of project total. The ghost/adandon policy is to refer to those who have communicated at least once to AH Digital and then hasn't responded or followed back up with us in the proper timeframe to completed the client's projects. Clients are more than welcomed to reach out to discuss and reactivation fee can be changed or waived at designer's discretion during the communication. 

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TURNAROUND FOR PROJECTS :​

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Each service has a turnaround timeframe in the product description. If you are needing an expedited project please contact us directly! Please be aware turnaround times can be longer and exceed the estimated timeframe during the holiday season, and discounted sales we provide..​

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PAYMENTS :​

All services/products must be paid in full or paid through select payment installment options. The only alternative payment methods which are offline (apple pay, or cashapp).  If you fail to pay in full for your product/service, your order will be cancelled.